Guitar neck fracture when strings margins

This article, together with the company is the purest scrap.
Since I bought this product a year ago not even, had this but never used because my wife had received a course of their work, the donors guitar was now voted only professionally. In the course of tuning the guitar sparked neck of the guitar, that is the sizing jumped up. The one with which nothing can begin is clear !!!!
With the request for repair or to return the guitar I fell on deaf ears.

Quote of the company: Good day Mr. Zwirschitz,

Thank you for your message. As with all professional retailers to get the legal warranty on your product with us. In contrast to a guarantee, the warranty is only there to ensure the customer that the product is in receipt in perfect condition. If the item within 6 months of receipt of the consignment is a complaint, is credited to the customer assumed that the defect was already present on receipt of goods, which the seller is obliged to exchange or rework the product.
However, the customer complained after 6 months (as is the case for you) is to assume that the product was delivered flawlessly us only by exploiting and possibly incorrect storage (temperature and humidity) shows the error described.

We ask for your understanding that we can not offer exchange or no improvement in this case.

Many Greetings,
ts Ideas GmbH,
Customer service

What nonsense, firstly, the guitar was always kept in my apartment, and secondly, should be if it is to be treated as sensitive, not to send the guitar through half of Europe with the parcel service.

My opinion, orders are for me in this Fa. From now taboo, my good advice.