I was actually very pleased with the toaster. He looks quite good and worked as it should work. Unfortunately, he did so but only 11 months. Then there was a short circuit in the toaster so that the safety switch triggered and it was only once dark in the kitchen. A cheaper toaster would in my opinion last longer. Good but was again handling my complaint on Amazon. In my mail I received immediately the documents for free return and got refund the purchase price. I now buy me the same toaster again in the hope that keeps then clearly longer.