Have previously phoned the telephone service of Ergo because I still had questions. 0180er number (free) The service was excellent and very helpful and nice. But ever there 1 point extra! Insurance (extended warranty) makes sense and is affordable. If you (legally 2 years and 3 year extension) within 5 years gets problems one looks forward, if you do not have to dig deep into their pockets. Nevertheless, I hope that my coffee machine by holding long and does not make the same limp .. !! The warranty extension there of course, for 1 + 2 years ...!