I can only advise against buying!

After an injury I have the defective product sent in (a Samsung S4). Up to this point Ergo Direct and the RTS repairer have a very competent hotline and a fast transmission path! Unfortunately, I got one week to another device again, which does not times more contained a rechargeable battery. Now I have an inoperable device lie with me, which I can no longer use for my work. In the last 2 days so I tried to contact the hotline and the repairer. They consoled me with a prompt solution. But still nothing happened. I try now to ask via e-mail or chat to help me geantwortetObwohl clearly in the offer is "your defective unit will be repaired either on site or sent back picked up and repaired.
In case of total loss, you will receive a replacement device of the same kind and quality. This is not possible, you will be reimbursed according to the following scale:
1st year (after purchase) = 90% of the purchase price
2nd year (after purchase) = 80% of the purchase price
3rd year (after purchase) = 70% of the purchase price
"In same type and quality should not mean but:. Faulty phone sent in another defective cell phone received, or I got this wrong addition, costs me every day without functional mobile money and the hours in verbal discussion with the hotlines nervous So save my tip you to money and nerves and take another insurance