I like the product but the problem with Amazon

I like the product but the problem with Amazon

Nokia Lumia 930 Smartphone Unlocked 4G (Screen: 5 inches - 32 GB - Windows Phone 8.1) White (Electronics)
Buy at Amazon.com

Customer Review

Purchase is a Lumia 930 in reconditioned
On paper I am very happy contrary to what I had read the battery is honest, the screen is beautiful, my Lumia 820 will not miss it.
But then I made a purchase reconditioned, impossible to charge the battery over 80%, customer service is not considering trade because it is a repackaged in short top

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