I bought the VIA Storage System in January 2011 and was totally thrilled. In May I took a cup broken (crack in the ground after freezing) and I got a free replacement of goodwill by Philips. I thought that was great, was simple and straightforward. Now the second cup has a crack in the floor and the lid is cracked by freezing. Today I learned from the nice ladies at the Philips chat and from the hotline that these cups are designed for only one 4-5 times use !! This is probably the instruction sheet and I've read about (though I find the information sheets also posted extremely small). For such a short useful life, the cups are really too expensive !! Of course you can use them longer, as long as they have no signs of wear, but there are other cups, which are also suitable for food, are cheaper and last longer.
