Unfortunately, the drier purchased from us in January is now six weeks are defective because Bauknecht can not deliver a replacement part (heat pump). The Bauknecht-sales service can not help also, now probably only helps the transition to a lawyer. One should consider to add itself a major instrument of Bauknecht in this "customer service", to avoid unpleasant surprises is very accurate. For the customer service of Bauknecht is reading this: This is the order number: 4911546972