This is already the second fully automatic coffee machine DeLonghi ESAM 3000, of giving good service with us. We had bought the previous model about 7 years ago and have always been more than satisfied with the quality of the coffee. The only problem I had with it ever was the tightness; Strangely, it happened twice after descaling (for the first time after about 2,000 cups, the second time after 4500 cups) that accumulated after the recommissioning of the machine of water, which was not so great, of course. But it was not really expensive to repair this (nearly 30,00). However, an error was then more than 7,000 cups again occurred and we decided, but instead of repair to create a new device. The only difference with the previous model, which is noticeable negative, the heat plate to look like at all is so good, so I feel this gimmick rather than unnecessary; which had to offer the previous model already more heat, but no energy was there also specified. But we are completely satisfied again, the coffee is delicious; once you have found the settings for his personally preferred taste, she is unbeatable, also with regard to price. Tip: The grinder is almost always set right from the house, because I would not screw it.