The delivery was normal. Unfortunately, the first holder was already broken with me. The magnet was loosely next to the holder in the package. The whole part is made of plastic and only externally trimmed to Chrome. On the mounting side are adhesive pads. So not to screw. On my complaint, I noticed a new holder was delivered quickly. The defective holder I was allowed to keep. I think that says it all ... The thing is probably in the shopping so cheap that it is not worthwhile to bring back complaints. Presumably, the magnet is the most expensive it. Now have two holders, one of which I wanted to keep no. In our bathroom is now the Zack Marino magnetic soap holder, with whom I am very satisfied.