This was the same clock 4. I received from Amazon and the last 2 were used to. Impudence. Of course, everything immediately return. Today I bought this clock at a local jeweler in impeccable quality and, moreover, cheaper than on Amazon. There you should etwar superiority instead of writing boastfully: "We want the most customer-friendly company in the world to be" because that is not true, at least in this case.