No response from the provider to make a complaint

No response from the provider to make a complaint

(3 Pack) HIGH LUX HS 54100 - Energy-saving lamp Spiral, 23W, E27, 1600 lumens, 10,000 hours, 2,700 K warm white, 55 x 116 mm, free shipping from 3 items.
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Customer Review

Hello There,
of the 3 lamps broke down one immediately after switching on. Then I contacted the seller with a request to send me a replacement or to find out about how to proceed, because I have the 2 other lamps in use and now reluctant to send back.
For 10 days I received a reply to my message.
That of 3 goes straight broken, it is in my view Note from quality defect.
Otherwise I have to now can not find a difference to other product.

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