Not suitable for living rooms - Manufacturer behavior disastrous

Despite repeated description of the problem has Wetterladen24 no suggestion / guidance to resolve the issue.
Instead Wetterladen finally announced, I would not have purchased this hygrometer but two watches from Wetterladen24.
That may be damaged even when transporting an instrument such as, is unquestionable.
But the reactions / e.mails manufacturer are neither helpful nor informative, but rather was an impertinence.
A simple information of Wetterladen24 that this simply is not interested in, to help,
would have made more sense and would have saved some e.mails and effort!