I hesitated before buying this toaster Russell Hobbs, because he did not offer the "cold walls". Now, after another choice I returned, I opted for this beautiful object that is also a smart object: the walls can not actually claim to cold but if it becomes hot, do not burn. To monitor the state of the bread during the operation is a real comfort. Finally actually the bread does not rise high enough in the end grill but Russell Hobbs took into account the criticism and provides a handy wooden clip out the bread without burning. In short, a product that meets both my needs and an aesthetic desire.