The refrigerator was delivered well packed, but we had the same 3 things complain (Verkratste and loose rails or shelves), which were then however immediately exchanged by Bosch customer service. Overall, disappointed the internal quality (the old Bosch appliances were high) and the refrigerator can not make it (even to reach the coldest stage the specified temperature (am now looking forward to the summer, will again if necessary call the customer service). I do not know if I would buy it again, had promised me a winner much more