I just bought the new camera model HERO 4 SILVER and ... I never managed to wail on. I joined the support site GoPro mail: impossible to have a real person facing you or find a place that ensures SAV. I made a dozen times precisely what I was advised to do and the problems have only worsened: Unable to reload the software: the camera locks with BUSY display and is no longer possible to do anything. Only solution to stop the camera heats: removing the battery. I am a GoPro user since April 2010, having been one of the first camera Hero and Hero 2, then the Hero 3 Black and then I say that I lost me almost 500 to nothing (Camera Price PLUS the new accessories purchased from Amazon: batteries, etc) and unfortunately nothing to expect from GoPro ...