Processing of request for activation

After the SIM card arrived from Amazon, I activated this emergency over Germany-sim and chose the option number porting. Three days later I got an email that an error had occurred in the port.
Immediately after addition was a mail that my application was rejected.

This caused my hand for a slight concern, because of what I had already read in the reviews on the internet. In the meantime I had already resigned myself to write off the money for the SIM card on Amazon.
Unfortunately, I could tell no one why I was rejected by Germany-Sim, since the data had already been deleted from the system. A mistake by the Schufa I was considering

After the first mail to porting errors I wrote a mail to Germany-Sim to assign asking me instead of porting a new number.

Suddenly I was accepted for the previous contradictory mail as a customer and got number PIN and PUK. (Goods probably still data in the system.)
The effect on me as you would when calling only the fact been too great to deal with my problem.
Ultimately, it all worked.

For the contradictory messages and the miserable customer service I can "not bad" review product no better than.