Product does not work on MFC6920DW.

Product does not work on MFC6920DW.

Multipack - 10 XL Compatible Ink cartridges BROTHER LC-123 BK / C / M / Y with chip Brother DCP-J752DW; MFC-J870DW / J6920DW / J4110 DW / DW J4410 / J4510 DW / DW J4610 / J4710 DW (Electronics)
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Customer Review

this product does not match the description, in fact he was saying that this product is compatible with MFC6920DW, so I chose knowing he is dearer to other products, in fact, the cartridges are accepted when you insert them in their seats, but a pity but at the time I closed the door of their location, the printer stops and rejects (it's really spent the money for nothing).
How to be reimbursed without losing anything? Can someone help me

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