Product failure after 3 months of use

Three months after having baptized the cd reading became almost impossible.
For a new chain, the same new cd always jump at the point to give up reading.
Managing the usb is in my catastrophic. At a time when the digital format has become almost the norm we can say that this chain serves beginner.
I am personally very disappointed from a great brand like this which has yet more to its evidence (but that's a personal judgment).

Against by two very positive points:

I first contacted the Philips customer service who answered very quickly, they told me that I had to turn back to Amazon for support for contractual reasons, but if the management had been to their account they would have been prepared to find a solution quickly.

Then I contacted Amazon customer service immediately offered me an exchange or refund with return transport fully at their expense.

I was afraid to be in my pocket, but I was pleasantly surprised and comforted me in this adventure the sense of security when my orders on this site.

Philips and Amazon a big applause (except the faulty equipment but that it happens).