Product I find not bad!

I have acquired the product nacch Austria because the brush was given very favorable unfortunately by the shipping fee I paid then about 10 times but that is probably my fault then. The brush itself I find really super full because of my not smell of chemicals and is very hard what fits me so! Why only two stars of the distribution gets therefore because I put an email inquiry and I have such a "cheeky" Mail get back what has nothing to do with polite Graces towards a customer!