Puzzle yourself okay, unfortunately the game itself with weaknesses

But the Tiptoi component has many weaknesses, especially in the game. I have repeatedly approached me since the end of October 2013, Ravensburger and the difficulties listed in detail, a reaction on receipt confirmations or consolation on the phone did not come. The support provided by the manufacturer therefore does not exist. 1 Star.

I quote once extracts from an e-mail to Ravensburger, then everyone can get an idea for yourself:

1. It sometimes have in the game, the "yellow flashing strobe lights" are picked up on the road at top right. Here the narrator counts with: picked "one" collected "Two", "four" collected, "four" collected "and" Five "collected so the pen is out of the three and jumps directly to the four would be nice here when.. he would correct count.
2. The climbing on the head of the fire trucks works only partially. Although our daughter tapping the rungs one by one, the pen is sometimes think that it is running in the wrong direction. The sprouts have to be very, very precisely tapped. Since some rungs extend over two puzzle pieces, it's very difficult.
3. In a passage our daughter should imprison the "Gockel" in the cage. No matter is tapped at which point the rooster: it can not catch up. A tap on the group leader of the Fire Department or the Director of Operations also returns no help, but only a general description. Thus the rooster is currently a terminus. Even as adults we do not succeed, the rooster to tap so that the problem is solved. We tried every possible position, a total of 40 times (!) Consecutively typed. Here we would like an indication of how this task can be solved, or a correction of the audio file.
4. As the game progresses the firefighter to be touched next to the "Crane trucks". There are two next to the crane truck. If you tap the wrong on so carried the message: "You were supposed to firefighter next to the ambulance tap (!)". Here, then, a text is probably been been recorded, which has confused our daughter playing. First it was crane, then ill-venture. Crane truck is probably correct.
5. In the puzzle a stretcher is displayed. A second is located on the ambulance. Where this second support come from? If the associated ambulances departed again?
6. The hydraulic unit is placed in actual use on a blanket / pad. Too bad that is in the otherwise detailed puzzle misrepresented.
7. The capture of chickens is idle. It is not possible to catch them with the first or second attempt. It would be nice if it would work at the correct start tapping on your chest or neck also times faster with the.

In particular, third point, the impasse at Gockel has slowed the fun our daughter suddenly. She has told her kindergarten teacher first, that their new tiptoi puzzle is unfortunately broken, because the tap is not working.

In particular, through the built-in deadlock and the hardly-to-use ladder of fire trucks our daughter has quickly lost the game because they wanted to help the firefighters partout. Helper of the police and paramedics are easier to play.

Because of the weaknesses in the game and the lack of reaction from the manufacturer only three stars. Had Ravensburger come forward or even released an update of the game file, I would have gladly given at least four stars. But if he prefers another puzzle of tiptoi.