Had our microwave combination oven with convection (predecessor) a defect in the upper heating element (function Grill top heat). This was reported on Clatronic. In response we received an e-mail contact address, the service for the Kempen company !!! performs. There is a company in Mönchengladbach, which is a contractual partner of Clatronic. Along with the email came a returns or shipping label and instructions on how the instrument should be packed and shipped. So precisely made. Lined with plenty Porester and newsprint. The upshot: microwave was (supposedly) damaged on the transport of DHL because insufficiently packed. Repair denied by the service provider. Photos of DHL - they also refuse the assumption of costs (Affidavit). Ultimately the customer will sit on the faulty device. A practical way to avoid repair costs and pass on these to the customer, I think. And all this within the warranty period. Device defective and no compensation !! Prove then times the opposite !!!
