Return Policy this company totally suboptimal

Dear Sir or Madam!
In order here to be able to write something that I had unfortunately min. Mark an asterisk. The backpack had been appointed as a gift, and arrived 10 days after her birthday and my daughter liked not so good and I wanted this to return again. It has made me a return request to come by, I noticed that the product arrived too late for me personally. By e-mail to let me know that a withdrawal so can not be recognized because the deadlines of the seller were so respected. High shipping costs came up to me and the seller wanted to submit a better offer. Then I'm still waiting. The staff could not help me in terms of my concern and nearly the term customer support will not apply here. Whether the inadequate settlement has something to do with the shipping from overseas (Hong Kong), is my Kenntnis.Leider deprives was not apparent from the outset that this article was sent halfway around the world and the return conditions are so complicated.
My expectations were not met by a mile and I'm something of Amazon also not used to. For this purchase only frustration and anger has arisen and I want to avoid in the future with this company any contact.