Toaster conformity with the description and the photo. Its small size makes it fit easily in her kitchen. The slots for inserting bread are not super large, so to grill a piece of baguette "tradition" (cut in 2), it gets stuck a bit to go and the part of the bread that is closest to the resistance grid more faster than the rest, it's a shame, so I removed one star.
The thermostat allows you to toast very slightly, so can fit any taste (and incidentally not to burn toast purposes).
I do not use the defrost function, so I can not comment.