Software good, service catastrophic

Bought in August 2006 my software. After some training, you can much more - for small businesses and freelancers too much - do with it. The individual programs are working well together, the data processing also works well.

Inadequate and cumbersome are the ways of processing forms and invoices. A graphically satisfactory result can not be achieved in a direct way to just editing the template in the software folder leads to useful results.

A few months later, the shock: Without order I get the VAT Update as an update package with other, for me irrelevant features. The bill is higher than the initial purchase price!

Normal tarifige phone numbers there are not at Lexware and Haufe publishing the pertinent. Even the order hotline is an expensive area code. Can you be prepared to be remains up to the task after 10 minutes in a holding pattern. Did you as a customer even questions about the technology you pay 2 euros per minute. In e-mails and letters nobody reacts. Only open communication channel of accounting and goods issue seems to be.

Conclusion: Software is extensive programmed and maintains high standards standing, the Service is not. Updates within half a year, whose costs exceed the original price, are a bottomless impudence! Here Lexware forces the customer to acquire a Neuprogramm under the guise of VAT updates.

Anyone who wants to avoid such experiences, which I do not recommend!