I own the machine now for about a week and have tried everything and have to say that I am very satisfied. But one thing I have addressed the preheating plate, the above product description is ("Heated Cup storage with stainless steel shelves") there is not at this machine. But this does not matter much, because there are also other ways to preheat glasses. For product: The machine looks really classy and is very well made. Of course, as is usual in piano black one sees every little fingerprints, but this was already clear to me, and is therefore not a negative criticism. The coffee machine conjures up the always tastes good, of course, you have only the right coffee to you like among the 16 varieties found. Even the milk froth tastes great and is very strong, this I did not think ...