The helmet does not last: amazon customer service refuse to compensate you

The Sony MDR-ZX100 is excellent, it's true. I totally agree with the comments above and below especially that of "La Sylphide" but I object only on the two words that Title "very robust"
I want to still prevent buyers, for its robustness that is not as good as advertised.
The sound is great of course, but very regular use it only lasts three months or two weeks at the worst ...
In fact it is the third ZX100W. I buy, who performed many commands without ever having to worry.
I began thinking about inefficiency of customer service, I would even deleterious.
I wish to inform you that customer service is bounded and refuses any negotiations, even amicably!
Another answer to the problem proposed by the Amazonian department: send the headset from Sony, which would take 6 times longer for the customer, and they know it. Indeed What good accept compensation although this would not be as effective in terms of time?
Moreover the claim would be resolved quickly, perfectly and without pitfalls.
Anyway after I did hang up the nose 3 times in the space of half an hour, I let run.
Their customer service has greatly deteriorated since the last four years, I am a customer on their site since 2010.
Being extremely unhappy with their attitude that is neither commercial nor professional.
Frankly apart from the adviser "NADIA" I would like to name, and 5 other people I will not name but which are also very comprehensive including: face the worries delivery during sales.
Some of my interlocutors are not all caregivers.
Ultimately, I advise you to pay attention to the warranty, think carefully not only the quality that promise the ZX, but
also and especially the time it will last, and leave you if necessary beak in the water.
On this: good shopping anyway;)