Do me that she ordered the glasses and asked when ordering - also to avoid damage in transit - sent in a hard case is! Unfortunately, you sent in a soft case and was, when I get you have already slightly bent, so I first had to go to the optician of my choice! This has then straightened out the glasses back and adapted so that it now fits perfectly! The frame was by transport already clearly bent so that you previously could not put the glasses - wrong and crooked! The company wrote to my request with Hard Case, "the S.Oliver glasses is shipped with Softbag We are always dependent on the deliveries of the producers in this case, a soft bag..!" Too bad if the product is good but has to suffer from preventable DAMAGE therefore only 2 of 5 stars! Make sure of better before buying that is sent also guaranteed with hardcase sunning it could proceed as you feel the same way!