I made the purchase of this equipment not read reviews beforehand. Big mistake. The plug is actually unusable. I read that some use an adapter. Extreme caution is required because this device is typically used in a bathroom. Hence compulsory certified seal for replacement plug. I am also surprised by the strong vibrations of the device when it is set to medium pressure. The wrist is affected. Last point: the manual and other documents are in English only. HAS Waterpik work to do to Improve icts e-business.