A few weeks earlier, it was the end of September, we were at the "ichbindochnichtblöd" where I looked at the new iPhone. There I was approached by a salesperson and told me to think it over well if I really want to have this iPhone. Because the reception problems and the outgoing color.
These problems were me then already known, it was reported so much about it. That's why I wanted to wait, hoping that the error would be rectified in future productions. And then use right now the possibility of subsidized new contract instead of making a contract extension.
At 31.12. my iPhone 5 was delivered. And at first I was happy with it. Until I was on the phone so that the house .. Or more accurately> wollteAngeblich phone is all a problem of Tmobile and they would work on it. I have to sit out so.
Incidentally, the problem should be resolved mitlerweile, I have not noticed it!
After a few days, weeks, I noticed that the edge of the iPhone is slowly silver. That was the time more and more.
Until now I thought after three months "So ne, that will not do so. That looks besch..eiden. And what is the situation because until 6 or even 12 months out? That can not be good." and wanted an exchange.
In magenta Store was told "Yes, the problem is known, they get converted. We'll do that themselves, but no longer, they need to contact Apple."
Apple gave me by telephone hotline then to three possibilities. Wait Exchange at the local store, Express exchange for 29 EUR or free sending and a week. We then drove to the 120km distant Hamburg to Applestore am Jungfernstieg. Reasons: Niedersachsen ticket will cost us less than 29 EUR for express, I do not wait, we come again to Hamburg and the (2-year) son can sometimes drive train.
The store then the letdown: Anyone have the conversion was denied. "Mine looks the same. These are blemishes that must accept them." WTF ?! The man with whom I had checked in, looked at the phone and said, "Yes, that's an AppleCare case." And now says "my" customer advisor / Genius type (such as call themselves?) That is not the case? He has not taken the way the phone once in the hand or otherwise looked!
When I said "The hotline but said something else!" he went to his boss, but then came to the same opinion back.
The road was in vain. Beautifully.
The hotline has arrived home again contacted. The lady said that was not the first complaint about Apple stores and she was sorry, I would definitely get swapped the iPhone.
Since I have no credit card, the Express Exchange was not an option for me. So I took the free exchange.
Tuesday was the UPS man at the door. Wednesday it was in NL at Apple. And on Thursday I got my original unit back to the info "error could not be reproduced." Am I in the wrong movie, or what ?!
This was followed by renewed call to Apple. I was directed to a lady who asked me to send her photos from the phone, then they would call me back after examine the photos.
So photos sent there. Waiting for recall. When she called then, there was unfortunately not good news. The store staff was right and I had to accept that so. You could offer me only the Express exchange, then I got definitely a new device.
Excuse me, but that I do not see. I should pay money, so I can get a replacement device and otherwise I have to accept it as it is? What's that for service?
No thanks.
The iPhone has been sold. Unfortunately, with enormous loss of value by the silver border.
I now have a HTC One X + and am very happy with it. So far, I miss the iPhone a bit.
Apple and the iPhone were previously (at least for me!) Times for innovation, quality and service. With any of my previous iPhones I had problems. Never! Not even a broken home button, despite intensive use and one or the other fall. When I even had issues with the Apple account, I was also helped quickly and easily.
And now I have even a real problem with the hardware and have such a crap on the neck. I feel Apple increases the success slowly head. Too bad.
Good that the competition never sleeps.
Meanwhile, I have my HTC a few weeks, and I miss Apple not a bit!
