Unfortunately, the product is defective

Unfortunately, the product is defective

Braun BNC004 quartz alarm clock, white (household goods)
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Customer Review

the acquired product I unfortunately broken - the Voice Control function does not work, as I know it from an older though, but comparable model of Brown, which I still in use. Because I've found so far, no service center, this alarm clock is currently broken in the drawer. If anyone can help you resolve, I would be grateful.

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