On my machine the Weichspülfach stayed with 4 of 6 wash cycles after washing with water are full (do not use a fabric softener). After 40 (!) Minutes. in the service hotline of Bosch I had a repair appointment for next week. The friendly technician has changed the detergent drawer and so far (3 weeks) it works perfectly. The machine washes well and throws softly. I find the possibility that (even even when the machine is running already) to change the preset programs with respect to temperature, the Spin speed or Ecobetriebs, very practical. The stand-up and installation service by Hermes was a nightmare from start to finish, but Amazon has very friendly and responded quickly and I had a repair appointment.