The otherwise fast and helpful customer service from Transend (UK), however, did not engage in a way for data backup. Neither Transcend is ready to rebuild the hard drive in another case, to return even after receiving and examining the unopened disk this along with a new product to the customer, so that it then can save his data himself. So one has to decide, I save my data or my money.
Given the marketing of hard disk processing of the USB port and the goodwill of the company is a joke.