Amazon also confirmed again and sent the reference to me. The original email I also had.
After 1 week, no response to my email. After 20 minutes of waiting time on the phone then a friendly gentleman, "Your name?" - "Ah, I do not think not, unfortunately number - send us an email, we will contact you."
And so I wait ... Will speak up when something new happens, there's an update.
UPDATE:
After 1 month back and forth the insurance has apologized, found my data again. After the odyssey continued, I sent the station, came back by return mail. New call, sorry, we had sent the wrong shipping label. Then sent back after 2 weeks and classified as not repairable. The residual value was finally reimbursed (for every year there are 10% smear). All right.
