The first day, upon receipt, I tried it once and 1 minute after the water dripping from the bottom of the unit. Very bad point. Back to amazon. I get a 2nd and rebolotte. I sent it back and asked for reimbursement. For that price, I was waiting at the top, as I prize the most expensive model. But it happens two times in a row is incomprehensible. I have another brand of lower category and works perfectly. So it's not a problem mishandled by me. Will I received templates for mail order? The Amazon service, cons, is impeccable. Even impeccable.