This makes machine replaced a "Philips" to be held 15 years without the slightest glitch ... I hope she takes the same path ... However do not try to compare with machines worth 10 times the price or more! Some habit is taken to its handling. Do not attempt to make coffee with coffee special "espresso" that the grind is too fine. Do not over-pack the ground coffee to the risk of tastes "unpleasant". In fact it's all about skill. This machine is actually not designed for tall mugs or cups (max height 7cm) but it, it will be easily accommodated. At worst we remove the recovery tank underneath (max height 10cm). While waiting for light heating or "green" before starting your coffee. Remember also to clean daily above the filter holder. Try with Segafredo Emozioni ... it works fine ... In any case less than 60 it's a bargain!