Where is only the service - did you see him?

Normally I do not write reviews, but I was annoyed about the seller very. To obtain the ordered and correct article, seems at this company a hit or miss, so I received the first completely wrong item and glasses bag was missing also. So far so good, to err is human and mistakes happen - it can indeed regulate everything according to - I thought. As I described the problem the seller and inquired how we could remain - I received no response - Now days nothing happened, I sent back the items. It happened again nothing, no feedback, no money back - rien, nada niente. It was only when I turned directly to Amazon, was stirring the seller and then took finally contact me. Ever heard a good start. There was a laaaaaaaanger Email contact where I had countless times again describe my problem again, which I simply felt not only annoying, but as incompetent and stupid disproportionate. Of course I wanted the seller reimburse the postage and demanded a corresponding return confirmation that I submitted also.
1. Is absolutely unclear why seller does not respond to requests to me.
2. I do not understand why a small problem, has created a large, annoying and especially laaaaaangwidriges problem.
3. I wonder if the displayed item even exists. Conclusion: my Porto I still have not seen, but as I do at Klenigkeiten not pull up, I can all the other people of this seller only strongly advise against - and I have to just refer to the seemingly totally unorganized service in the obviously absolutely every communicate with each other is missing. Who wants to buy here, should be plenty of time and very joyful message. For me: GUARANTEED NEVER AGAIN !!