We have also presented the Zoomer at Christmas, the very next day he went only backwards in circles. Trying to achieve the manufacturer's customer hotline, fail miserably. After 40 minutes on hold, I have given up and now tries it by email. We'll see if it works better. Basically, I find the operating time of max. 30 minutes also very scarce. To give him orders, each time the head has to be pushed, which I do not find that great.