I had received a first case, unfortunately off automatically when you close the case did not work with my iPad 2. This air was not very important to me, I had mentioned in my review, but I had not taken the product return action. I was contacted by "The Snugg" who noticed a problem when reading reviews. They offered to replace my case, I accepted and I am the owner of a new case that works perfectly!
The good surprise: By purchasing this bag, I bought a very nice case, of course, but also a lifetime warranty and incredible customer service.