Problems with the paper feed and ignorant Support

Problems with the paper feed and ignorant Support

Brother ADS-1600W duplex document scanner (1200 x 1200 dpi, USB 2.0, Wi-Fi) white (Personal Computers)

Customer Review

Actually a schnuckeliger scanner, the most nimble done, what any inexpensive scanner can also more or less slowly, namely scan and generate a PDF document.

I especially like the ability to send a scanned document to a lines within the home network NAS. Eg if you like me, his entire post digitally archived, these feelings are not only each boot a PC. Who does not have a NAS and still do not want to do without this comfort, behind the machine to a USB stick.

Who wants to optimally adapt the extensive software and firmware for their needs, should this plan good 3-4 hours, even when explaining the configuration options largely self.

A major point of criticism I must unfortunately confirm and annoying especially: paper feeding performance rarely free of defects. If you hold the paper during feeding not gently by hand into the upper right and left guide, the paper feeds often wrong. The integrated software to automatically align such documents does here in practice, no services. Unattended Scanning multiple pages so not the point.

The scanner offers the possibility to create for recurring Scanmodis sg favorites, actually a good idea. It would be nice, you could select the four can be displayed on the high-contrast color display favorites directly also, but in fact every three clicks on the reactive touch screen are required for each scan. Why does the display also does not remain after dialing favorites in Favorites mode, but statttdessen back to the top level of the main menu will change, probably only know the programmers of the firmware. Dear programmers, in addition to the display of the scanner there is for it specially a "back button" and "only" have to click 3 times to even when you select the desired scan mode from the main menu, where is there still the advantage in the Favoritenauwahl?

Speaking of firmware: In the firmware I have a not inconsiderable BUG found. The scanner forgets under certain circumstances, the arbitrary designations documents. On request the support reacted exactly after 7 days. I was asked some specific questions and asked for further information. So I showed the problem decisively and traceable and also drew up some hard copies, I like taking my time and wanted to be helpful to the side. On my friendly demand - 30 day later - according to the state of things, I received no response. So I'm waiting now therefore already a half months in vain for any feedback, let alone that a failure would be adjusted Update herausgekömmen, something does not go.

And so there is only one star deduction for the borderline forms loading and the cumbersome Favorites menu, two star deduction, however, there is for the ignorant Support. If the support still argue against my previous impression as a solution-oriented, I will modify my review and dotting here like upward.

Updated on 05/01/2015
In the meantime, is actually a firmware update appeared that the above-described error fixes, I'm thrilled. Just wonder why the support has not communicated this to me, because you would have but happy.

No problem wifi Rank: 3/5
May 19
Perfect January 2845 Rank: 5/5
May 4
a little thick 3 Rank: 3/5
March 12
Comment 83 Rank: 5/5
January 11

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