Wanted only not automatically carry the Win update. I had to download WIN update manually and perform a manual installation. For PC-newcomer certainly not feasible without difficulty. Had the hotline but no effort. Googled short. Problem apparently occurs from time to time in various computer systems. But these were already all problems. Great device. My wife is completely satisfied. Battery under normal operating approximately 5.5 hours Display absolutely ok for the price range Keyboard / touchpad ok