When programing the outdoor cat then the problem that the chips of the two cats were detected in the tunnel, but not from the sensor to the battery compartment side !!!! Call the Customer Service Center SureFlap and within 18 hours was sent to a 2. Dual Scan via UPS. This is an exemplary service! Hats off!
But even at the 2nd door exactly the same problem; again call the customer service center. This time I had probably caught a very product-knowledgeable employee, because she went with me on the phone through the programming process, such as the transmission power of the electronics can be increased, so that weaker retroreflective chips are detected again.
And then the door was working as it should !!!! The release prisoners were finally able to get out through the door automatically.
Why only four stars despite the fast, friendly and uncomplicated (UPS-return form for the 1st flap) SureFlap customer service?
I guess. that SureFlap to the (certainly constructive related) weaker recognition performance on the battery side white. Why then is not an appropriate note in the manual, that there may be recognition problems (the chips of both roaming cats are seven years old; the indoor cats with 2 or 3 years old chips, however, were also recognized on the battery side of the door!)? ???
Why are not the same as called for increasing the transmission power in the manual, the simple programming steps ????? It's just annoying for the customer, unnecessarily sending flaps back and forth and must first call customer service for simple solutions.
