A star for SAV Amazon

I received the product, but that there is a single knee, I saw on the description of the product is sold to the pair, so I opened a chat with someone in the Amazon com, she said, the product you receive is one thing not two, I then asked how it is possible that it says sold the pair but received only a single unit, it m 'because he said that there is a single unit in the photo, and it does not even come found the word "Sold to the pair"

I doubt how she can say it is a price for the unit for no reason, and I made it clear in the comments, people are well written they received a pair (see first comment), and n did not read.

In fact, I ordered a similar product in 2011, it says sold to the pair, and I got a pair. and another knee in 2013, is marked sold individually, and I got one. So I have to get a pair, but it's one unit that I received, so, Amazon SAV of person is not able to solve this problem by talking it is a mistake of the information in the ad, and it will go up this information.

Well, in short, the service person is not working because, first, it does not find the word "Sold to the pair" even after 10 minutes of discussion by the cat, second, in comments people rehearsals "kneepads, and the pair," she will not take time to read them. Third, the person think this is the price for unity and not for the pair without showing any evidence, it is in his reverie based on a photograph.

The first time, I am disappointed SAV Amazon because it should not recruit people who are not professionals,