a) Not then was the guide on how to Treat the clearcoat
b) The people are just stupid and do not know how to use a real wok.
Of course, no one has eaten the wisdom with a spoon, but who wants to stir-fry properly, must now times previously informed properly. I suspect, unfortunately, you do not do the most.
The easiest way is if you "wok" in youtube enters. There are countless videos that show a vividly how branding a Wok and how to remove the clear coat. The care is best shown there. If you treat a Wok properly, this thing will last a lifetime.
As you can see again that not everything has to be expensive to be good.
For product: It is an authentic wok, as it should be for Asian cooking. Unfortunately, the Amazon product page is here not much, but the wok is made of carbon steel, as he should be. It keeps no problems from high temperatures. The best thing has ne decent flame for the thing. My stove has only 3.3 kW, so I can stir-fry small portions.
Nevertheless: Super Wok!