Like many, I deplore the packaging (packaging as the replacement drive also had a different one), largely inadequate, given the care taken by carriers; noise characteristics result, HS drive ... But I nuance the way, as it seems that efforts have been made, particularly for the replacement disk, which works despite the beatings, but the previous comments are still valid; too large cartons, poorly calibrated, etc ... Prefer a box version, it is safer! For cons, the internet service, and fast redelivery are to be put to Amazon credit.