Beforehand I had precaution inquired whether the Universal Console also really fits the awning. "Yes," said the hard to reach hotline. However, have ordered Universal console did not fit to the vorgegebenene point to about 5mm. Guilt was an imprecise assembly during manufacture. The hotline was unable to give information as to whether the position of the awning arms may be changed by me to correct the 5mm (warranty issue). A firm promised for the next hour someone came not even after 4 hours. My second call brought forth then, that I have been forgotten and the expert is on vacation. After the weekend came a mail with the vague statement that a change would indeed be possible that this would be necessary only if an awning with 2940mm width but. According to drawing, it is impossible to use the universal bracket at the 2940 mm wide awning !! (If the delivery to be appropriate for this model called) My other question to the hotline, which means the dimension "20mm" in the manual, was not answered until today. The seller feedback on AMAZON brought in writing by 5 days following (unfortunately I was not reachable by phone): 1. I must change the position of the awning arms :-) - thank you very much. 2. I was to remove the unfavorable review! Now, however, I think that ratings have two objectives: 1. other customers to point out the problems and 2. the supplier spur to improve the quality of the product, the instruction and service. With the removal of unfavorable reviews these goals are not achieved.
