At the start of this book, an observation: Many leaders vaguely feel they are not getting all they could or should get their workforce. But they do not know where to start, or they darken head-on, firing on all cylinders front to back under a hail of bullets, leaving the old guard firmly rooted and ingrained habits.
Through bright examples the authors show that it is relatively easy to significantly increase staff productivity and job satisfaction 'while driving the company to world-class performance' by introducing into it a climate freedom and initiatives of a shared vision service.