I ordered this gift to give late May. At first everything seemed fine but after 4 uses the device more steam ... Annoying delivered to a steam cleaner! I contacted the seller who replied by email in full in German :( Do not speaking more than two words of German (go, 3 words) I contacted customer service who kindly sent the email translated in French. The seller offers me to send him the fruits in Germany. Everything could be perfect except that the seller does not provide a return label, the package is 8kg and that its destination is in Germany! What makes the return costs would cost me half the price of the new product and the seller will not refund !!! Obviously a good deal found on the Amazon site is no longer a. Before the dispute, I contact the customer service my Amazon proposes to file a claim. Except that the evening I get a warranty service response AZ indicating that my request is not admissible :( I do not understand anything. So I challenge the ruling knowing that the product more than 30 days and that it is defective and under warranty. Amazon's customer service tells me that I did not return the product within 14 days?!? Except to obtain warranty AZ must that we have the product for more than 30 days! Anyway ... I really do not understand ... So I called the customer service that examines again my request ... Meanwhile I strongly advise the seller that do not take full account of the product if problem and customer service Amazon returns the ball to the seller ... In short, the customer toasts and my gift took water ... or does not want to spray water ...
