I ordered this product after a long hesitation. Not disappointed at all with the hardware of the plancha, for against the package is not suitable at all, too little protection for a product as heavy, and of course, here have not missed; completely broken open; and of course stainless damaged, I would return the pus, but given the weight over 15 kilos, I asked another formula, the seller made me a proper discount and, I repair the plancha, I'm glad I kept it because it's great, fast heating, super easy care, it is very aesthetic, finally I find him the qualities, I do not regret this purchase, short for what it is I it is cheap. To recommend.