Bought Kingston memory because so far always been satisfied. The other day, however: An adventure!

Compatibility, product continuity:

KVR800D2N6 be / 2G under the order
Chips from different manufacturers and
different firmware installed.
The size of the memory bar is different, there are
Low-profile (low-profile bars) and
Standard profiles.
As a customer you have so little chance to reorder about already proven memory.
There may be incompatibilities naturally loud Kingston. But Kingston friendly:

Now I describe little technical, but maybe interested the trappings so anyway someone. In my opinion, it still belongs to the overall impression of the store and its manufacturer.

There may be incompatibilities naturally loud Kingston. But Kingston friendly:
We do not have a compatible memory.
We exchange problems, advance against proof of shipment.

No exchange only preliminary Exchange, if memory ever present: On this call was followed by a "confirmation" email.
Demand gives: But preliminary Exchange, otherwise email was just "automatically". Memory safely available.
After storage and shipping proof went to Kingston, there was nevertheless no pre-Exchange.
No comment, why not wanted to abide by commitments.

For preliminary exchange:
At the Kingston site checked: Preliminary barter, customer must however be secured with credit card (will be charged if items are returned to exchanging memory). Understandably, the manufacturer must protect. Completely incomprehensible however why some employees assure advance replacement (without card), but do not respect other nothing of one's own site to know, despite offering the credit card security and deny preliminary exchange.

For Packaging:
For some time bars can be (carefully) removed from the packaging (and again put into it), without the band has to be damaged. Have to be careful now, if you get really new, unused memory?

To indicate:
The iridescent image on your original memory is according to Kingston site show the Kingston-head or a K. Could both on this store does not recognize, not even delivered fresh from Kingston memory. Thus appears the possibility to distinguish genuine goods from possible counterfeit, for me as an impossible normal customer.

Go to the shop of the manufacturer:
If you order memory on the manufacturer's site (there also expressly Kingston selects and not one of the dealers also offered) will require the payment by another company (no pay companies) after going to the checkout. Mind you, after one particularly wanted to order from Kingston.

So ordered, thus required to pay, but now simply transfer a sick feeling to a (not yet entered into appearance) Third? A lack of transparency, certainly not customer friendly.

Solution to the puzzle: The firm Allen & Welzen is a Kingston-partner, for me it was no problem. 'd Like to mention it here.

To "great" shopping:
Quote Kingston: "We are eager shopping at Kingston so great to make as possible."
Therefore also does not provide data with which you can track the shipment, neither by telephone nor written request.
Therefore makes Kingston also after many months the ordering process in Kingston, payment at Fremfirma (see above) is not transparent.
That's why a shipment will be shipped before without giving street and house number.
That's why you can e-mails with "The confirmation of order will be confirmed after delivery of the goods by e-mail." ignore confidently. Kingston makes it all so (does not keep to it).

For friendly hotline:
If you call in Kingston (free number), you always get friendly information. Only - unfortunately - not always technically competent. Question of technical details was stopped because of "trade secret" unanswered. Asked why this information were to be discovered elsewhere on the Kingston site, then remained probably just a "trade secret".

Even with questions about why various tools in some stores can read serial numbers, Kingston but thinks that there are no serial numbers, me remains a mystery. Will then see how Kingston to years (or how could it as a customer to prove, if necessary), which memory can be replaced under warranty and which do not: just as puzzling.

For Withdrawal:
You should ask again at Kingston, as that is handled as the right of withdrawal for consumers, it is known to the hotline nothing about the fact that something is valid throughout Europe and that companies like Kingston actually have to stick to it.

Conclusion:
When the memory is then someday finally replaced by the above adventures and can be installed it works. For me at least. So it was with me in the past, whatever - just went at that time without the above-described adventure. That's why even the star. If someone should ask about the reason for lack of stars: The adventure was simply not ordered.

Greeting