Camera has no sharp images.

I am a Sony fan and have ordered the new small Sony digital camera for the holidays. Camera arrived quickly and looked good. First Mango was that the user was not in German. the basic settings I knew them all, but I wanted to do with the camera even more, and because I lacked the Bedienungsanleitunng, On top of that the power supply plug from England came and had not the German standard. Then I have the camera sent back properly. The shipment went at my own expense, which cost me 10.00 euros, because the package went to England. However, puts down the company, and says that they have never received the package and so I did not get my money for the camera of about 200.00 to date again. I have all ways tried also on the post office, but no chance. Now I have no camera and no money for a new, because my money will not be refunded.